You win by owning the paperwork and copies of anything at all despatched. I had all that when speaking to a rep in particular person. He explained to me which the presents and solutions weren't Portion of any promo, and described how Telus was obtaining flooded with most of these concerns.
I have been a Telus customer because 2001. I moved to my new position in August of 2020 and I am even now looking ahead to an optik Television box that I had purchased suitable following I moved in.
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Howdy RoHo_ and thanks for your time, our staff might be satisfied to consider this along with you. We are going to need additional information relating to your account so we are going to send out you A non-public concept shortly, thanks!
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing which i should connect with during "normal Place of work hrs". Is this for genuine?
If an automatic assistant asks for The rationale within your connect with, point out "I wish to make payment arrangements for my mobility bill".
They are, for my part, rip-off artists who will be producing Telus as well as their customers Serious annoyance, Along with the intent of raising their commissions or profits bonuses with the cost of Other folks.
Has any one been charged for telus and absolutely nothing was even attached? N they wont shell out me back yesterday
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Phone Handle permits customers to list up to twenty five mobile phone numbers on their own approved callers' list, and nearly twenty five on their blocked callers' record. Figures around the recognized callers' listing won't listen to the message or have to insert the just one-digit code.
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time plus they hanged up on me, stating that I really need to get in touch with during "typical Business hours". Is this for serious?
So inefficient. An e-mail would have the message throughout a lot much easier. The next agent explained sorry and may reverse the last month’s demand and cancel it. The following thirty day period An additional $7. Sigh. Over the telephone yet again over 1-one/two hour. The 2nd representative was defending her employer and implying I was Erroneous. Just demand me the $340 and quit the $7 regular bill and cancel the camera, I begged her, then I finished the decision. She remaining a message stating she are not able to carry on Using the cancellation given that I hung up. At this time I’m experience bodily sick from it. I connect with again… forty five minutes. Please, just finish this connection now. Last but not least One more agent certain me It could be cancelled. In whole, in excess of eleven hrs about the mobile phone due to the fact February hoping to manage the digital camera return. It felt like punishment… as if I’m the enemy - following investing more than $forty,000 with Telus over time and under no circumstances after complained. I’m quite affected person and polite. My ask for was so basic. The entire thing was built painfully intricate and prolonged for months.
I was just wanting to depart some comments (and to vent) so that perhaps Telus might make communication easier Sooner or later. The entire ordeal was very distressing - throughout a little digicam I desired to return.
Then you start to complain you were promised Telus billing support things not included in the legit solution. Given that your personal facts was accustomed to incorporate this for your account, how can you earn when advised we did not provide you with that. It is going to look like you Individually subscribed.